Frequently Asked Questions

Tuyuan Shoes | Retail & Wholesale Barefoot Footwear

Product & Sizing

Q1: What are barefoot/minimalist shoes? ▼
Our barefoot shoes feature a wide toe box, zero-drop flat sole, and highly flexible outsole. They allow your toes to spread naturally and mimic the sensation of walking barefoot while keeping your feet protected. They are suitable for daily walking, hiking, trail and outdoor activities.
Q2: How do I choose the correct size? ▼
Measure your feet following our Size & Care Guide. Stand on paper against a wall, mark your longest toe, then measure foot length. Always measure both feet and use the measurement of your larger foot. If your foot measurement falls between two sizes, we recommend sizing up. Feet swell in the afternoon, so we suggest measuring later in the day.
Q3: Do I need to wear socks with barefoot shoes? ▼
You can wear them with or without socks. If you prefer thick socks, remember to pick a larger size. Without socks, the shoe’s wide toe box delivers the full natural barefoot feeling.
Q4: How long does it take my feet to adapt to barefoot shoes? ▼
If you normally wear conventional cushioned shoes, your foot muscles will need 1–3 weeks to adapt. Start with short daily wear time and gradually extend usage to avoid soreness.
Q5: How should I clean and maintain my barefoot shoes? ▼
Brush loose dirt first. Place shoes, insoles and laces in a mesh laundry bag, wash on cold gentle cycle with mild detergent. Air dry at room temperature only. Never use high heat or direct sunlight, which will deform the flexible sole. See our Size & Care Guide for full instructions.

Retail Customer (B2C)

Q1: Can I buy single pairs directly on your website? ▼
Yes. Our online store supports retail orders for single pairs and small quantities for individual customers.
Q2: Which countries do you ship to? ▼
We ship worldwide. Shipping options and delivery times vary based on destination. You will see exact shipping cost and estimated delivery at checkout.
Q3: What payment methods are available for retail orders? ▼
We accept Credit Card, PayPal and other mainstream checkout payment methods.
Q4: What is your return & refund policy for retail purchases? ▼
We accept returns within 30 days after delivery. Shoes must be unworn, unmarked, kept in original packaging and resalable condition. Buyer covers return shipping cost unless the defect is caused by production quality issues. Read our full Refund & Return Policy page for details.
Q5: How long will my retail order take to arrive? ▼
Order processing takes 2–4 business days. International shipping delivery normally takes 7–20 working days depending on destination and customs clearance.

Wholesale / OEM / B2B Business

Q1: Do you accept wholesale and bulk orders? What is your MOQ? ▼
Yes, we welcome retailers, distributors and brand partners for wholesale cooperation. Standard wholesale MOQ is 50 pairs per style. For OEM custom orders (custom logo, custom color), MOQ is higher. Contact us via our Wholesale page to get the latest MOQ and quotation.
Q2: Can I customize shoes with my own brand logo or custom colors? ▼
Yes, we support OEM & ODM service. We can add custom logo on upper, insole or shoe box, and develop custom colors. Send us your requirements through the Wholesale Application form.
Q3: Can I get samples before placing bulk wholesale orders? ▼
Yes, sample orders are available. Sample cost and shipping fee will be quoted separately. Sample cost can be partially deducted when you confirm the formal bulk order.
Q4: What payment terms for wholesale bulk orders? ▼
Standard term: 30% deposit upon confirmation of PI, 70% balance before shipment. We also accept other negotiable terms for long-term business partners.
Q5: What is the production lead time for bulk orders? ▼
For in-stock wholesale items: 3–7 working days. For OEM custom production orders: 25–45 working days after deposit and sample confirmation.
Q6: Do you provide certification documents for bulk shipments? ▼
Yes, we can provide commercial invoice, packing list and related test certificates to meet your import customs requirements.

Shipping, Return & General Questions

Q1: Can I modify or cancel my order after checkout? ▼
You can request order modification/cancellation before shipment. Once goods are dispatched, cancellation is no longer available. Please email info@tuyuanshoes.com immediately for assistance.
Q2: What should I do if my parcel arrives damaged? ▼
Take clear photos of damaged package and shoes within 48 hours of receipt, email us at info@tuyuanshoes.com. We will evaluate and provide a solution.
Q3: How can I contact your support team? ▼
Email us: info@tuyuanshoes.com. We reply to emails within 24 working hours. Business partners can submit an application on our Wholesale page.

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