Privacy Policy — Tuyuan Shoes

Effective Date: September 30, 2026

This Privacy Policy describes how Tuyuan Shoes (“we”, “us”, or “our”) collects, uses, stores and shares your personal information when you visit our website, submit wholesale inquiries, place orders or communicate with our customer service team. It also explains your rights related to your personal data.

By accessing and using our website, you consent to the practices described within this Privacy Policy. If you disagree with any part of this policy, please do not use our site.

1. Personal Information We Collect

We collect information you voluntarily provide to us and data automatically gathered when you browse our website.

Information You Submit Directly

When you fill out contact forms, send wholesale applications, place orders or contact support, we collect:

Full name, company name
Email address, phone number
Billing address, shipping address
Order details, inquiry records and communication history
Payment-related information (we do not store full credit card details on our server; payment processing is handled by trusted third-party payment providers)

Automatically Collected Information

When you visit our site, our server and analytics tools automatically collect:

IP address, device type, browser information and operating system
Page viewing records, click behavior, session duration, traffic source
Cookies, web beacons and pixel tracking data

2. How We Use Your Information

We use your personal data for the following purposes:

Process your orders, wholesale applications and fulfill delivery arrangements
Respond to your inquiries, provide customer support and after-sales service
Send order updates, shipping notifications and service reminders
Deliver marketing emails about new footwear products, wholesale promotions and company updates (you may unsubscribe anytime)
Detect fraud, secure our website and prevent unauthorized access
Analyze website traffic to optimize our site layout, products and user experience
Comply with applicable legal obligations and resolve disputes

3. Sharing Your Personal Information

We will not sell your personal information to third parties for marketing purposes. We may share your data only in limited circumstances:

Authorized service providers: payment gateways, logistics partners, email marketing services, analytics and advertising platforms, hosting providers. These parties can only use your information to perform services on our behalf and are required to protect your data.
Legal requirements: We may disclose information when required by law, court order or government request, or to protect our legal rights, property and safety of our customers.
Business transfer: In the event of merger, acquisition, reorganization or sale of business assets, customer data may be transferred as part of business assets.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking tools. Cookies are small text files saved on your device, which help remember your preferences, track website performance and support targeted advertising.

We use cookies for website functionality, traffic statistics and retargeting ads on Google, Meta and other platforms.

You can modify your browser settings to refuse cookies. Please note disabling cookies may cause some website functions unavailable.

5. Data Security & Data Retention

We adopt SSL encryption and standard industry security measures to protect your personal information. However, no internet transmission or electronic storage method can guarantee absolute security.

We retain your personal information only as long as necessary: to complete transactions, handle after-sales issues, resolve disputes and meet legal record-keeping requirements. Once no longer needed, your data will be securely removed or anonymized.

6. Your Rights

Depending on your local data protection laws, you may have rights including:

Request access to the personal data we hold about you
Request correction of inaccurate information
Request deletion of your personal data
Opt out of marketing emails and targeted advertising
Request data portability

To exercise these rights, please contact us via email: info@tuyuanshoes.com. We will respond to your request within a reasonable timeframe.

7. Children’s Privacy

Our website is intended for adult visitors and business buyers. We do not knowingly collect personal information from children under 13 years old. If you believe we have collected data from a child, please contact us immediately so we can delete it.

8. Third-Party Links

Our website may contain external links to other websites. We are not responsible for the privacy practices or content of those third-party sites. We recommend reading their privacy policies before submitting any personal data.

9. Policy Updates

We reserve the right to revise this Privacy Policy at any time. Any updates will be published on this page with the revised effective date. Your continued use of our website after changes means you accept the updated policy.